Products

Please include any special shipping instructions with your order. For customers that would like to use their shipping account please add notes in the shipping instructions as you place your order. After the order is placed, we will adjust shipping rates accordingly before charging or billing you.

International Orders

Orders delivering outside the United States will have their shipping charges added after the order is placed. Prior to processing the order, the customer will be notified of the exact shipping charge, for approval.

Damaged or Incomplete Shipments

Please inspect all shipments upon arrival for damages incurred in shipping. DO NOT accept damaged shipments until the driver has noted damage on both shipper’s and receiver’s copy of the delivery receipt. Should you receive a damaged shipment, keep all packing materials for later inspection. Call Brooks Rand Instruments Customer Service at 206-596-8477 immediately to report damaged, incomplete, or incorrect shipments.

Return Policy

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 15 of the purchase date will be credited in the full amount (excluding shipping charges) and in the same form as the original payment type. Any claims for damaged orders or missing items must be received within 2 business days of receipt of package.

Returned items must be purchased directly from Brooks Rand Instruments. Non-returnable items include custom orders and expired shelf lives.

Before returning a package you need to contact Brooks Rand Instruments Customer Service at 206-596-8477 to receive a Return Authorization Number (number to be placed on returning package). You can use the phone number listed above or e-mail support@brooksrand.com.

Please mail your package in a prepaid, insured, and traceable method to the address below.

In case following conditions are not met Brooks Rand Instruments reserves the right to charge a 15% restocking fee or to refuse the return.

• the items must be returned for refund or exchange within 15 days of original purchase
• the items and packaging must be received in new condition
• the original manufacturer's packaging must not be damaged
• the packaging must include all original items, manuals etc.
• the Return Authorization Number must be clearly marked on the shipping box
• the return package must include a copy of the original invoice or sales receipt

Brooks Rand Instruments
4415 6th Ave NW
Seattle, WA 98107
USA
support@brooksrand.com
206-596-8477
http://www.brooksrand.com/

Cancellations

If you would like to cancel your order, you may do so, provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you may return the item for a refund. See our Return policy.

Export Restrictions

Buyer acknowledges that each product and any related software and technology, including technical information supplied by the seller or contained in documents (collectively "Items"), is subject to the export controls of the U.S. government. The export controls may include, but are not limited to, those of the Export Administration Regulations of the U.S. Department of Commerce (the "EAR"), which may restrict or require licenses for the export of Items from the United States and their re-export from other countries. The buyer shall comply with the EAR and all other applicable laws, regulations, treaties, and agreements relating to the export, re-export, and import of any Item. The buyer shall not, without first obtaining the required license to do so from the appropriate U.S. government agency: (i) export or re-export any Item; or (ii) export, re-export, distribute or supply any Item to any restricted or embargoed country or to a person or entity whose privilege to participate in exports has been denied or restricted by the U.S. government. The buyer shall cooperate fully with the seller in any official or unofficial audit or inspection related to applicable export or import control laws or regulations, and shall indemnify and hold the seller harmless from, or in connection with, any violation of this section by the buyer or its employees, consultants, agents, or customers.